While planning for and executing multi-year security infrastructure projects, enlisting the reliable support of a trusted service organization makes all the difference. In the case of airports transitioning to European Civil Aviation Conference (ECAC) Standard 3–approved explosives detection systems, it’s an investment that can last for twenty years if correctly deployed and proactively serviced.
As hundreds of airports in the EU make this transition, make sure you are asking the right questions and verifying the facts from your key partners. First and foremost:
- Choose a service provider that has the capabilities and infrastructure to support your engineering objectives.
- What is their global footprint, response time, and ability to individualize design approaches?
- Many service providers talk about their qualifications and experience. What references do they have? Which long-standing service relationships and contracts can they point to?
- Do service contracts cover labor and parts up front, thereby putting the incentive on the supplier to drive reliability of its components? Or are you being exposed to unknown costs down the road?
To maximize the enhanced imaging, detection and operational capabilities of Standard 3 hold baggage EDS, it’s vital to ensure your supplier is committed to addressing any issues that arise throughout the lifetime of your equipment.
The bottom line: Enlisting a trusted, field-proven service partner to protect and maximize the operational life of your investment is essential to ensuring the highest levels of detection, throughput and uptime. To help ensure you’re getting the service support you need, download this checklist that highlights the eight characteristics of leading service providers.
